FAQ (Frequently Asked Questions)

Where is your studio located?

Love Katie Darling studio is located in New Orleans, Louisiana.

Where do your paper and canvas prints ship from?

All prints are tenderly printed, packaged, and shipped from Bay St. Louis, Mississippi.

How will I know my order went through?

You will receive notifications when your order is confirmed, and when your order ships.  

How long will it take to receive my order? 

Orders are shipped within 3-7 business days. 

How much will it cost to ship my order?

Love Katie Darling offers free shipping on all prints.  At this time, we can only ship to U.S. addresses.  Please inquire directly about international shipping at shopkatiedarling@gmail.com.

I need help. Can I contact you?

We would love to help you. Please send all inquiries to shopkatiedarling@gmail.com.

Are prints signed and numbered?

Unless noted, prints are open edition and not signed or numbered.  

How can I find out when new prints or products are coming out?

Signing up for Love Katie Darling's newsletter is the best way to find out about all things Love Katie Darling.

Can I visit the studio to see original works?

Love Katie Darling studio is open by appointment only. Feel free to inquire at lovekatiedarling@gmail.com.

If I have a problem with my order, what should I do?

Please be sure you are completely happy with your order before checking out.  All paintings, prints, gift cards, and products are final sale. Love Katie Darling cannot accept returns or refunds.  Exceptions are made in certain circumstances for store credit only. 

All shipping related problems (lost or damaged) can be directed to shopkatiedarling@gmail.com. Damage claims must be made within 24 hours of receipt.

Do you offer online classes, art retreats, or in-person workshops?

Not at this time. 

I am a retailer and would like to offer your products in my brick and mortar store. Is this possible? How can I do this?

We love to support small businesses!  All wholesale orders can be placed through Faire.  You can use our direct link: lovekatiedarling.faire.com

I am an interior designer, and I would like to purchase an original or print for one of my clients.  Can I do this?  Do you offer trade discounts?

Love Katie Darling loves to work with designers and offers a trade discount on originals and prints.  Please send all inquiries to lovekatiedarling@gmail.com.  

I purchased an original work.  Who owns the art?

Love Katie Darling owns the copyright on all art work.  This means that even though you purchased original art, Love Katie Darling can continue to make prints and products from the original work.  If you would like to purchase full or partial rights (at an additional cost) we can discuss this.  Also, please note that originals cannot be resold or reproduced without expressed written consent from Love Katie Darling.

I would like to inquire about sponsorship or charitable donations.  Do you do this sort of thing?

Love Katie Darling loves to do this. Please send all inquiries to lovekatiedarling@gmail.com.